Shipping policy
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Shipping Process & Delivery Timeline
We’re happy to give you a clear overview of our shipping process, so you know exactly what happens behind the scenes — and why it takes 8–12 days for your order to arrive.
Days 1–3: Order Processing
Once your order is placed, our team immediately begins processing it. This includes confirming your order details, checking stock availability, and preparing materials for production to ensure everything is accurate and ready.
Day 4: Order Assembly
Your order is carefully assembled and passed on to our quality assurance team for inspection.
Day 5: Quality Control
Each item goes through a detailed quality check to make sure it meets our standards. We inspect every product for any defects, irregularities, or damages — so you receive your items in perfect condition.
Days 6–7: Packaging & Shipping Preparation
After quality control, your order is securely packaged and labeled for dispatch. We select the most reliable shipping method based on your location and ensure your package is fully trackable.
Days 8–12: Shipping & Delivery
Your package is shipped and on its way! Delivery times may vary depending on your location, but most customers receive their orders within 8 to 12 days.
While we always aim to deliver within this timeframe, occasional delays may occur due to weather, customs clearance, or carrier issues beyond our control.
You’ll receive a shipping confirmation email with tracking details once your order is dispatched, so you can follow your package’s journey every step of the way.
Thank you for choosing Mood Melbourne — we appreciate your patience and trust in our process.