Privacy policy

Last updated: April 4, 2025

This Privacy Policy describes how Clarkson Coast Pty Ltd (“Clarkson Coast”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from clarksoncoast.com.au (the “Site”), or otherwise interact with us regarding our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, whether as customers, website visitors, or any other individuals whose information we collect under this policy.

By accessing or using our Services, you agree to the collection and use of information as described herein. If you do not agree, please refrain from using our Site or Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational reasons. Updates will be posted on this page, and the “Last updated” date will be revised accordingly. Continued use of our Services after any changes indicates acceptance of the updated Privacy Policy.

How We Collect and Use Your Personal Information

We collect personal information from you in several ways, depending on how you interact with our Site. This includes information you provide directly, data collected automatically through technology, and information from third-party partners.

In general, we use your personal information to:

  • Process and fulfill your orders;

  • Communicate with you about your purchases or account;

  • Improve, personalise, and expand our Services;

  • Ensure compliance with legal obligations and prevent fraud;

  • Market and promote our products where permitted.

Personal Information We Collect

1. Information You Provide Directly

This includes:

  • Contact details (name, email address, phone number, shipping and billing address);

  • Order details (product purchases, payment confirmations, returns, exchanges);

  • Account information (username, password, account preferences);

  • Customer support details (any messages or attachments you send us).

You may choose not to provide certain information, but this may limit your access to specific Services or features.

2. Information We Collect Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies. This may include:

  • IP address and device details;

  • Browser type and operating system;

  • Pages visited and actions taken on our Site;

  • Date, time, and length of visits;

  • Referral links.

This data helps us analyse trends, improve functionality, and optimise your shopping experience.

3. Information from Third Parties

We may receive personal data from:

  • Shopify, which hosts our online store;

  • Payment processors, to facilitate secure transactions;

  • Analytics and advertising partners, to improve marketing and performance.

All third parties handle your information in accordance with their own privacy policies and applicable law.

How We Use Your Information

We use your personal information to:

  • Process payments and deliver products;

  • Communicate order confirmations, shipping updates, and customer service responses;

  • Send marketing communications (only with your consent);

  • Detect and prevent fraudulent activity;

  • Improve website functionality and user experience;

  • Comply with legal or regulatory obligations.

Cookies

Like most websites, we use cookies to improve your browsing experience and enable key site features.
For more details about cookies used through Shopify, visit Shopify’s Cookie Policy.

You may manage or disable cookies through your browser settings. However, doing so may limit functionality or prevent certain features from operating correctly.

How We Disclose Your Personal Information

We may share your personal information under the following circumstances:

  • With service providers who perform services on our behalf (payment processing, fulfillment, customer support, hosting, etc.);

  • With business partners for marketing and promotional purposes (only with your consent);

  • To comply with legal obligations or respond to lawful requests from authorities;

  • In connection with business transactions such as a merger, acquisition, or sale of assets;

  • To protect our legal rights, users, and property.

We do not sell or rent personal information to third parties.

Children’s Data

Our Services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

Security and Retention

We take reasonable administrative, technical, and physical measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no system is completely secure.

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • Access and Portability – Request a copy of your personal data;

  • Correction – Request correction of inaccurate data;

  • Deletion – Request deletion of your personal information;

  • Restriction or Objection – Request to limit how we process your data;

  • Withdraw Consent – Revoke consent for marketing communications.

To exercise these rights, please contact us at clarksoncoast@gmail.com.
We may verify your identity before fulfilling any request, as required by law.

You may also opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of our messages.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us first.
If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

International Data Transfers

Your information may be transferred to and processed in other countries where our service providers operate, including outside Australia.
We ensure such transfers are made in compliance with applicable data protection laws and use appropriate safeguards.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at:

📧 clarksoncoast@gmail.com
🏢 Clarkson Coast Pty Ltd
Unit 5, 123 Harbour Street
Sydney, NSW 2000, Australia